Build Data-Driven Communities

The Community Challenge

Building and managing a community isn't just about gathering people—it's about creating measurable value and impact that resonates with members and stakeholders.

Disjointed Technologies

Fragmented systems, multiple engagement channels, and inconsistent data collection make it impossible for community teams to demonstrate the health of the community and its contribution to business impact for leadership.

Uncertain Impact

Many organizations invest in communities without clear ROI. Without robust metrics tying community activity to business outcomes, even thriving communities risk being viewed as expendable cost centers during budget reviews.

Waning Engagement

The '90-9-1 Rule' reveals a harsh truth: most communities rely on just 1% of members for engagement, creating a fragile foundation. When the initial enthusiasm fades, many communities fail to grow or may even collapse.

Our Services

TribeROI helps organizations build sustainable, high-impact communities that deliver measurable business results through our experience, proven community frameworks, and data-driven strategies.

Community Flywheel Implementation

We implement our proven Community Flywheel framework to create a self-sustaining engine of growth that balances content, events, and connections. This creates momentum that powers member engagement, retention, and advocacy—the foundation for community success.

Business Impact Measurement

Our Three Levels of Community Metrics approach connects community activities to tangible business outcomes. We help you build the metrics bridge that demonstrates ROI and makes the case for continued investment in your community initiatives.

Community Health Assessment

Using our Community Pulse Metrics framework, we evaluate your community's engagement, satisfaction, and growth potential. We identify strengths and weaknesses to create a baseline for improvement and help you understand the true state of your community ecosystem.

Strategic Advisory & Workshops

Customized workshops and advisory sessions for leadership teams and community managers to establish vision, troubleshoot challenges, and align community strategy with business objectives. Build capabilities within your team to sustain long-term community growth.

Introducing the TribeROI Platform

Currently in development, our data-driven community analytics platform transforms how organizations measure, optimize, and leverage their communities for business growth.

Community Health Assessment

Comprehensive analysis of your community using our proprietary Community Pulse Metrics framework that evaluates engagement levels, membership growth, content performance, and overall community health in real-time.

AI-Powered Recommendations

Intelligent, actionable recommendations generated by our AI engine that analyzes community patterns and suggests specific interventions to boost engagement, improve retention, and strengthen your community flywheel.

Business Impact Quantification

Direct correlation between community activities and business KPIs that demonstrates ROI, helps secure budget approvals, and enables data-driven decisions about community initiatives that drive business outcomes.

TribeROI was founded by Mark Birch, a recognized authority in community building with over a decade of experience scaling professional communities that deliver measurable impact.

Mark's experience ranges from founding the Enterprise Sales Forum—a global community of 30,000 B2B sales professionals across 24 cities—to leading community initiatives at Amazon Web Services and Stack Overflow. His practical insights from both successes and failures shape TribeROI's approach to community strategy.

Mark Birch

Our Founder's Expertise:

• Author of "Community-in-a-Box," the definitive guide to building and scaling professional communities

• Former Global Startup Advocate at AWS, creator of The AWS Startups Show (100,000+ listeners)

• Led community expansion for Stack Overflow across APAC

• Advised hundreds of organizations from Fortune 500 firms to government agencies on community strategy and implementation

• Regular speaker on community building and business impact at global conferences

Expert-Led Community Transformation

Contact Us

Get in touch to enhance your community's impact and growth.