Terms and Conditions

Agreement to Our Legal Terms

We are TRIBEROI LLC, doing business as TribeROI ("Company," "we," "us," "our"), a company registered in New Jersey, United States, located at 971 US Highway 202N, Ste N, Branchburg, New Jersey 08876.

We operate the website https://triberoi.com and the TribeROI Community Agent platform, as well as any other related products and services that refer or link to these legal terms (collectively, the "Services").

You can contact us by email at legal@triberoi.com or by mail at 971 US Highway 202N, Ste N, Branchburg, New Jersey 08876.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and TribeROI LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Legal Terms. Your continued use of the Services after the date such revised Legal Terms are posted constitutes your acceptance of those changes.

We recommend that you print a copy of these Legal Terms for your records.

Our Services
Intellectual Property Rights
User Representations
Prohibited Activities
User Generated Contributions
Contribution License
AI Services — Specific Terms
Services Management
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Digital Millennium Copyright Act (DMCA)
Electronic Communications, Transactions, and Signatures
Miscellaneous
Contact Us

1. Our Services

TribeROI provides an agentic AI platform designed to help organizations measure community ROI, transform community data into business insights, and produce board-ready analytics using our proprietary C1-C2-C3 Working Backwards framework. Our Services include the TribeROI Community Agent, associated reporting tools, and the triberoi.com website.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

TribeROI is currently offered as an alpha-stage product to design partners and early users. Features, outputs, and availability may change without notice. See Section 14 (Disclaimer) and Section 15 (Limitations of Liability) for important disclosures regarding alpha-stage use.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws and treaties around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purposes only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your internal business purposes. Except as set out in this section, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please address your request to: legal@triberoi.com.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. We shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, without acknowledgment or compensation to you.

By sending us Submissions you: (a) confirm that you have read and agree with our Prohibited Activities; (b) to the extent permissible by law, waive any moral rights to any such Submission; (c) warrant that any such Submission is original to you or that you have the necessary rights to submit it; and (d) warrant that your Submissions do not constitute confidential information. You are solely responsible for your Submissions and agree to reimburse us for any losses caused by your breach of these terms.

3. User Representations

By using the Services, you represent and warrant that:

You have the legal capacity and agree to comply with these Legal Terms;
You are not a minor in the jurisdiction in which you reside;
You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise, except as expressly permitted;
You will not use the Services for any illegal or unauthorized purpose;
Your use of the Services will not violate any applicable law or regulation; and
Any community data, metrics, or other information you submit through the Services is data you have the right to process and share.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
Circumvent, disable, or otherwise interfere with security-related features of the Services
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
Use any information obtained from the Services to harass, abuse, or harm another person
Make improper use of our support services or submit false reports of abuse or misconduct
Use the Services in a manner inconsistent with any applicable laws or regulations
Upload or transmit viruses, Trojan horses, or other harmful material that interferes with any party's use and enjoyment of the Services
Engage in any automated use of the system, such as using scripts to send comments or messages, or using data mining, robots, or similar data gathering tools without permission
Delete any copyright or other proprietary rights notice from any Content
Attempt to impersonate another user or person
Interfere with, disrupt, or create an undue burden on the Services or the networks connected to the Services
Attempt to bypass any measures of the Services designed to prevent or restrict access
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up a part of the Services, except as permitted by applicable law
Use the Services to compete with us or otherwise use the Services for any revenue-generating endeavor not authorized by us
Submit community data or other inputs through the Services that you do not have the legal right to process or share
Use AI outputs from the Services as a substitute for professional financial, legal, or strategic advice without independent verification

5. User Generated Contributions

The Services allow you to submit data, queries, community metrics, and other content for processing by our AI platform (collectively, "Contributions"). When you create or make available any Contributions, you represent and warrant that:

You own or have the necessary licenses, rights, consents, and permissions to submit the Contributions and to authorize TribeROI to process them as described in these Legal Terms and our Privacy Policy
Your Contributions do not infringe the intellectual property rights of any third party, including copyright, patent, trademark, or trade secret rights
Your Contributions do not contain any confidential information belonging to a third party that you are not authorized to disclose
Your Contributions are not false, inaccurate, or misleading
Your Contributions do not violate any applicable law, regulation, or rule
Your Contributions do not violate the privacy or publicity rights of any third party

6. Contribution License

You and TribeROI agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings) in accordance with our Privacy Policy.

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and expressly agree to exonerate us from any and all responsibility regarding your Contributions.

7. AI Services — Specific Terms

TribeROI's core product is an AI-powered Community Agent that processes your queries and community data to generate analytics, ROI metrics, and business insights. By using the AI features of the Services, you agree to the following additional terms:

Nature of AI Outputs

Outputs generated by the TribeROI Community Agent, including community ROI calculations, C1-C2-C3 metrics, business impact analyses, and recommendations, are produced by artificial intelligence and are provided for informational purposes only. AI outputs are not a substitute for professional financial, legal, strategic, or business advice. You are solely responsible for any decisions made based on AI outputs from this product.

Alpha-Stage Disclaimer

TribeROI is currently in alpha. AI outputs may be incomplete, inaccurate, or subject to errors. We make no warranty that outputs will be correct, reliable, or suitable for any particular business purpose. You should independently verify any AI-generated metrics or analyses before using them in board presentations, investor materials, budget decisions, or other high-stakes contexts.

Acceptable Use of AI Features

You agree not to use the AI features of the Services to:

Generate outputs that intentionally misrepresent community data or business metrics
Produce content intended to deceive investors, board members, regulators, or any other party
Submit data that infringes third-party intellectual property rights or violates confidentiality obligations
Attempt to manipulate, jailbreak, or circumvent the AI system's intended behavior
Use AI outputs as the sole basis for decisions with significant financial or legal consequences without independent professional review

AI Service Providers

TribeROI's AI features are powered by third-party AI providers, including Anthropic (Claude) and Google Cloud AI. Your queries and inputs are processed by these providers subject to their terms of service and data processing agreements. By using our Services, you acknowledge and consent to this processing as further described in our Privacy Policy.

Session Data

Your queries and session data may be stored and used to improve the TribeROI product as described in Section 15 of our Privacy Policy. We will not sell your session data or share it with third parties for marketing purposes.

8. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

9. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

10. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. Nothing in these Legal Terms obligates us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

11. Governing Law

These Legal Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles. TribeROI LLC and you irrevocably consent that the courts of the State of New Jersey shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms, subject to the arbitration provisions in Section 12 below.

12. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other party sent to legal@triberoi.com.

Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiation, the Dispute shall be finally resolved by binding arbitration. The arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA) Commercial Arbitration Rules. The seat of arbitration shall be Branchburg, New Jersey, United States. The language of the proceedings shall be English. The governing law shall be the substantive law of the State of New Jersey.

The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines that a claim was frivolous or brought in bad faith.

Restrictions

The parties agree that any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public.

Exceptions to Arbitration

The following Disputes are not subject to the above arbitration provisions: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a party; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. Such Disputes shall be decided by a court of competent jurisdiction in the State of New Jersey.

13. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

14. Disclaimer

THE SERVICES, INCLUDING THE TRIBEROI COMMUNITY AGENT AND ALL AI-GENERATED OUTPUTS, ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TRIBEROI IS CURRENTLY IN ALPHA AND IS OFFERED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-GENERATED OUTPUTS — INCLUDING COMMUNITY ROI CALCULATIONS, C1-C2-C3 METRICS, BUSINESS IMPACT ANALYSES, BENCHMARK COMPARISONS, AND ANY OTHER ANALYTICS PRODUCED BY THE TRIBEROI COMMUNITY AGENT — ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WE MAKE NO WARRANTY THAT SUCH OUTPUTS ARE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR ANY DECISIONS MADE BASED ON OUTPUTS FROM THIS PRODUCT. TRIBEROI IS NOT LIABLE FOR ANY DECISIONS, ACTIONS, OR OUTCOMES ARISING FROM YOUR RELIANCE ON AI-GENERATED OUTPUTS, INCLUDING BUT NOT LIMITED TO BUDGET DECISIONS, BOARD PRESENTATIONS, INVESTOR MATERIALS, OR STRATEGIC PLANS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WILL ASSUME NO LIABILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; OR (5) ANY BUGS, VIRUSES, OR TROJAN HORSES WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY.

15. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF: (A) THE AMOUNT PAID, IF ANY, BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100.00). THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) any overt harmful act toward any other user of the Services; or (6) any claim arising from decisions made in reliance on AI-generated outputs from the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

17. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

For information on how we collect, store, and use your data, including AI session data, please refer to our Privacy Policy.

18. Digital Millennium Copyright Act (DMCA)

Copyright Agent

TribeROI LLC respects the intellectual property rights of others and expects users of the Services to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we have registered a designated Copyright Agent with the U.S. Copyright Office to receive notifications of claimed copyright infringement.

If you believe that any content available through our Services infringes a copyright you own or control, you may file a DMCA takedown notice with our designated Copyright Agent at:

Copyright Agent, TRIBEROI LLC
971 US Highway 202N, Ste N
Branchburg, New Jersey 08876
Email: legal@triberoi.com

DMCA Takedown Notice Requirements

To be effective, your DMCA takedown notice must include the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing and where it is located on the Services
Your address, telephone number, and email address
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the copyright

Counter-Notification

If you believe your content was removed in error, you may file a counter-notification with our Copyright Agent including: (1) your physical or electronic signature; (2) identification of the material removed and where it appeared before removal; (3) a statement under penalty of perjury that you have a good faith belief the material was removed in error; and (4) your name, address, phone number, and consent to jurisdiction of the federal court in New Jersey.

Repeat Infringers

It is TribeROI's policy to terminate the accounts of users who are determined to be repeat infringers of copyright in appropriate circumstances.

19. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.

20. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

21. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

TRIBEROI LLC
971 US Highway 202N, Ste N
Branchburg, New Jersey 08876
United States
Email: legal@triberoi.com
Website: https://triberoi.com