What TribeROI shows you
What the community contributed to the business, and whether the community itself is healthy enough to keep contributing. Both come off the same data.
63
out of 100, needs attention- Content
- 71
- Events
- 78
- Connections
- 44
Members are reading and turning up, and they are not talking to each other. A weak part drags the whole score down, so you can see which one to work on.
What is in the product
Community Contribution
LiveWhat the community contributed to the business, given as a range. Broken down by objective, such as customer retention, referrals and support deflection. Results you have not put a value on yet are listed separately.
Bridges
LiveThe claims you make about how community activity moves a business result, and what the evidence says about each one. Every claim keeps its verdict on screen, including the ones that came back refuted.
Health
LiveWhether the community itself is in good shape, scored across content, events and connections. This is the number you manage week to week, and the reason the contribution figure keeps growing or stops.
People
LiveWho is actually in your community, with the accounts they hold in every tool joined into one person. Your member count then describes people, and your most active members show up as themselves.
Content, Events and Connections
LiveWhat a community actually does: it publishes things, it gathers people, and it introduces them to each other. Each has its own screen, and every number above is built from them.
Your members, counted once
The same person can hold a different account in every tool you run, which makes your most active members look like a crowd of strangers. TribeROI joins the accounts up when the evidence is clear and asks you when it is not, because merging two different people quietly ruins every number built on top.
Sample member
Four accounts, joined into one
- Email on the guest list
- Forum handle
- GitHub username
- Event registration
A fifth account, same name, different company domain
Could be the same person after a job change, or someone else entirely.
What goes into the numbers
Bots are excluded. Your own team is left out of the member network and of who answers whose questions, and you can mark anyone as staff on their profile.
- Content
-
2,140
posts, forum answers and articles written by members.
- Events
-
52
events, with who registered reconciled against who actually came.
- Connections
-
1,806
times one member replied to, answered or met another.
Where the data comes from
TribeROI reads from your tools on a schedule, or from an export you upload. Nothing gets written back and nothing has to move.
- Luma
- Discourse
- Discord
- GitHub
- DEV.to
- YouTube
- Pipedrive
- HubSpot
- Substack
- Slack (workspace export)
- Meetup (attendee list)
- CSV upload